Shipping Policy

Last updated: June 2026

1. Service Overview

MeridianCargo offers air freight, sea freight, road transportation, warehousing, packaging and storage, and diplomatic logistics services. Availability of each service may vary by origin and destination.

2. Requesting a Quote

Quotes can be requested through our contact form or by reaching out to our support team directly. We'll confirm pricing, service type, and estimated transit time before your shipment is booked.

3. Transit Times

Transit times provided at booking are estimates based on the selected service type, destination, and customs processing. Actual delivery times may vary due to factors outside our control, including weather, customs delays, and carrier schedules.

4. Packaging Requirements

Shippers are responsible for ensuring goods are packaged appropriately for the selected shipping method. If you need help, our packaging and storage team can assess your shipment and recommend suitable materials.

5. Customs and International Shipments

International shipments may be subject to customs inspections, duties, and taxes payable by the recipient. Shippers are responsible for providing accurate documentation; our team can assist with the required paperwork.

6. Tracking Your Shipment

Once your shipment is created, you'll receive a tracking number that can be entered on our Track & Trace page for real-time status updates and delivery history.

7. Delivery and Signature

Some shipments may require a signature on delivery. If no one is available to receive the shipment, the carrier may attempt redelivery or leave the package in a safe location, depending on the service selected.

8. Delays, Loss & Damage Claims

If your shipment is delayed, lost, or arrives damaged, please contact our support team as soon as possible. Claims should be submitted within 7 days of the expected or actual delivery date, along with any relevant photos or documentation.

9. Restricted & Prohibited Items

Hazardous materials, perishable goods (without prior arrangement), and items prohibited by law in the origin or destination country cannot be shipped through our services.

10. Contact Us

For questions about a specific shipment or this policy, contact us at support@meridiancargohub.com.